Support

Common questions. If you do not find your answer, write to ahmo@gatheon.com.

Questions

Where is the sound I record kept?

Only on your Apple Watch and iPhone, stored encrypted. Audio and voiceprints are never sent to us or anyone else, and we run no server that holds them.

Do I need an account?

No. Ahmo has no account or sign-in, no in-app purchases, no ads and no tracking.

Do "write the points" and "ask Ahmo" send my content out?

They are off by default. You pick one AI service in Settings (the list holds providers in China; a custom address is possible), paste your own key and confirm; only then are they on. Once on, what goes out is the text of a conversation, and when you ask Ahmo a question a few related passages with the names in them, state numbers such as speaking rate, and related things Ahmo remembers. Your own name is replaced with "me", and audio and voiceprints are never sent. The service you chose handles it under its own privacy policy and we do not receive it. You can turn it off at any time.

Where is the key I paste kept?

Only in this iPhone's Keychain. It is not uploaded and not shared with us.

What are diagnostic numbers and how do I turn them off?

Numbers only: app version, a random install ID, date, event name and value, with no text, names, places, calendar or audio. Turn them off under "把诊断数字发给开发" (send diagnostic numbers to the developer) in Settings; once off, nothing more is sent.

How do I delete recordings and text?

In Settings you can delete today's recordings and text, or delete all recordings and text; both remove only what is on the iPhone, and anything on the watch that has not finished transferring is deleted from "More" on the watch. Uninstalling Ahmo deletes all its data on that device.

What is "sync to my folder"?

Once you turn it on by hand, content is written to a folder you pick with the system file picker, for example a folder in iCloud Drive, and stays in your hands. It is off by default.

Starting and stopping

  1. It starts listening when you put your Apple Watch on, so there is nothing to open each day; while it listens, a small amber dot shows on the screen.
  2. To stop, tap stop on the watch. It takes two taps, so it cannot happen by accident. It also pauses when Sleep Focus is on and picks up again when you wake.
  3. In the evening open Ahmo on your iPhone to see today.

Contact us

Questions and ideas: ahmo@gatheon.com. Please include your iPhone model, system version and Ahmo version so we can find the problem faster. Please do not attach recordings.

Privacy and data

How we handle data is in the privacy policy.